Job Description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.

Responsibilities

Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team.

As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments.

You will be expected to:

Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling
Multi-task across multiple computer resources to update patient electronic health information (For example; insurance)
Coordinate complex scheduling which may include multi-specialty itineraries
Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team

Work schedules are primarily day shifts, Monday through Friday.

Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a PASS: https://youtu.be/XAw6FjeUG2E

This role requires flexibility which may include cross-coverage. Position is remote so telework is required. Hours may vary and additional time or overtime may be required to meet workload requirements.

This posting is for applicants external to Mayo Clinic only. Please reference the Opportunity Marketplace for internal Mayo Clinic employees.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship and we will not sponsor or transfer visas for this position.

Qualifications

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.

Exemption Status

Nonexempt

Compensation Detail

$17.63-$29.85 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Full time, M-F rotating shifts between 7am-6pm CST

Weekend Schedule

There may be a need for an occasional Saturday morning shift in a few departments

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Brianna Hanna

Patient Access Occupations
Medical Receptionists & Patient Registrars
Healthcare Occupations
Healthcare Administrative Support Occupations

Health savings account
Health insurance
Dental insurance
Flexible spending account
Opportunities for advancement

Health insurance

Health savings account
Hourly pay
Customer service
Full-time
Remote
Health insurance
High school diploma or GED
Morning shift
Dental insurance
Clinic
Flexible spending account
Rotating shift
Day shift
Computer skills
Patient interaction
Monday to Friday
Phone etiquette
Associate’s degree
Medical terminology
2 years
Opportunities for advancement
Communication skills
Entry level