Job Description

Director, Telesales Training Programs

Position Overview:

Bloom, the insurance industry’s trusted growth partner, is looking for a tenured sales training leader to chart the strategic direction for Bloom’s sales curriculum, class facilitation and training tools roadmap. In addition, the Director role is responsible for managing training delivery resources as the organization adds hundreds of new resources seasonally.

This role presents an opportunity to grow and develop a team of best-in-class training professionals, enable an analytics-based training program and utilize market-leading strategies and tools. Bloom thrives on a foundation of successful sales professionals, and this role plays a critical part in enabling sales agents with the tools and knowledge to support a deep bench of healthcare clients.

An excellent Director candidate is capable of thinking big, as well as diving deep into the details, ensuring their team is organized and well managed. A successful leader in this role must have phenomenal communication and team-building skills. Training acumen, thought leadership and proficiency is critical, as this role will partner with sales delivery experts to develop a comprehensive sales curriculum that is cascaded through dozens of training delivery team members. Given this role will manage both a remote team of training professionals, as well as facilitate dozens of virtual training classes, this leader must excel in remote training and content delivery strategies.

We are looking for an exceptional individual who can:

Develop and implement a cohesive sales training strategy to support new agent onboarding and ongoing sales professional development, catered to a virtual learning environment.
Lead a team of curriculum and training delivery professionals, providing guidance, support, and development opportunities.
Monitor and measure the effectiveness of training outcomes to tactical KPIs, holding your teams and partners accountable to delivering best-in-class results.
Coordinate training resource planning in partnership with workforce management and recruiting to ensure timely delivery of resources into production.
Develop and implement a technology roadmap of training facilitation tools, as well as knowledge management solutions, to support the broader success and efficacy of agent education.
Advance a continuous improvement agenda, identifying training gaps and organizational development needs for training and staff development to enhance employee performance.
Develop sales training playbooks for both Medicare and ACA programs, partnering closely with regulatory experts and sales delivery teams.
Remain abreast of current healthcare regulations and sales strategies to ensure Bloom remains at the forefront of growth innovation.
Coordinate with COO and executive leadership on Board-level performance indicators and strategic vision for the Telesales organization.
Manage training learning management tools to ensure relevant course offering, tracking enrollment and course completion.
Design and develop training programs, materials and curriculum using industry-leading instructional design methodologies.
Perform all other duties as assigned.

Qualifications:
Bachelor’s degree
8+ years of high-volume, job-specific/skill-based training and development experience, required
2+ years of virtual/e-learning training and content delivery experience, required
Certification in training and development (e.g., CPLP, CPTM), preferred
5+ years of Medicare experience, preferred
Telemarketing or Telesales training experience, preferred
Experience with e-learning platforms and digital training tools
Experience leading large-scale training and development projects linked to business objectives
Experience implementing adult learning theories and principles
Required Skills and Abilities
Well organized with an emphasis on meeting deadlines, maintaining, and executing project plans and deliverables
Proven track record of designing a learning development strategy and related program components.
Demonstrable proficiency with Microsoft Word, Excel, and PowerPoint
Strong analytical skills and ability to use data to drive decision-making.
Ability to write effective copy, instructional text, audio, and video scripts.
In-depth knowledge of learning theories and instructional design models
Lesson and curriculum planning and project management skills.
Ability to prioritize meeting deadlines, strong attention to detail, and work independently as well as collaboratively in group settings in a fast-paced sales organization.
Exceptional written, verbal, and interpersonal communication skills are a must.
Comfortable in a collaborative work environment, building strong and effective lines of communication with colleagues and subject matter experts.
Familiarity and comfort with virtual training industry trends and best-practice tooling
Process improvement & continuous improvement

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values:

Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.

Requirements:
Avoid Recruitment Fraud

Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication.

Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords.

We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you’ve received has come from Bloom, please reach out to [email protected].

Sales Occupations
Sales, Retail & Customer Support Occupations
Sales Lead Generators & Telemarketers

Health insurance

Health insurance

Microsoft Powerpoint
Microsoft Word
Knowledge management
Microsoft Excel
Management
Medicare
Sales
Online Application
Certified Professional In Learning & Performance
Curriculum development
Email
Remote
Call employer
Health insurance
Analysis skills
Project management
Bachelor’s degree
Lesson planning
Training & development
Telemarketing
Senior level
Leadership
2 years
Adult learning
Communication skills