Job Description

Job Title:Home-Based Assistant – Entry Level

Location: Remote

Key Responsibilities:

* Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly
* Assist clients with travel bookings, including flights, hotels, car rentals, and special requests
* Maintain accurate records of client preferences, travel plans, and itineraries
* Coordinate scheduling for travel consultations and manage the calendar for the agency
* Process payments, issue invoices, and track client accounts
* Support the agency with administrative tasks such as data entry, filing, and maintaining internal databases
* Research travel destinations, accommodations, and activities to support clients’ needs
* Work closely with the travel agents and management to ensure seamless operations

Qualifications:

* Previous experience in customer service, administrative roles, or the travel industry preferred
* Strong organizational skills with an ability to manage multiple tasks and deadlines
* Excellent verbal and written communication skills
* Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with travel booking software is a plus
* Self-motivated, reliable, and capable of working independently in a remote environment
* A passion for travel and helping others plan their perfect getaway

Benefits:

* Flexible remote work schedule, offering work-life balance
* Competitive salary with opportunities for performance-based bonuses
* Paid time off (PTO) and holiday pay
* Access to exclusive travel discounts and perks
* Professional development opportunities and ongoing training
* A supportive and collaborative team culture

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