Job Description

Date Posted

September 20, 2024

Location

United States

Job Type

Corporate Contract

Qualification

Masters Degree

Role

Technical

Remote?

Yes

Tax Terms

C2C, W-2, 1099

Duration

12 Months

Job Description

Job Title:
DSS – Desktop Support Service (Remote)

Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client’s unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients’ cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.

Job Overview/Summary:
The Desktop Support Service (DSS) Analyst will provide deskside and remote support to end users in troubleshooting and resolving hardware and software issues. The role involves managing user requests, overseeing deployments, and ensuring optimal customer service and efficient IT operations. Key tasks include diagnosing problems, managing hardware and software installations, and working with Active Directory. Additionally, the role will involve managing procurement and asset management of end-user devices.

Responsibilities:

Provide Level 2 onsite or remote support for complex customer issues and requests
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Lead deployment of software releases, system upgrades, and patches on end-user devices
Manage procurement and asset management of end-user devices
Perform diagnostic testing and use remote control tools to troubleshoot and resolve issues
Uninstall/reinstall software applications, verify hardware/software setup, and assist with navigation of applications
Conduct customer relocations and departmental infrastructure build-outs
Analyze issues such as usernames/passwords and physical layer problems

Primary Skills:

Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support in a corporate environment, with excellent troubleshooting skills
Experience working with Active Directory and other directory services
Accountable for procurement and asset management of end-user devices

Secondary Skills (Good to Have):

Familiarity with remote access tools and techniques
Excellent communication and customer service skills
Ability to manage multiple priorities and work under pressure
Willingness to work flexible hours, including evenings and weekends as required

Qualifications:

Proven experience in desktop support in a corporate setting
Familiarity with troubleshooting, software installation, and hardware maintenance
Proficiency in Active Directory management and remote support tools
Ability to handle complex technical issues and provide excellent customer service

Benefits/Perks:

Competitive salary
Remote work flexibility
Opportunities for career growth and development

Application Instructions:
Interested candidates should submit their resumes detailing their experience in desktop support and asset management.

Technology Occupations
Technical Support Occupations
Business-to-Consumer Technical Support Occupations

Asset management
Desktop support
Operating systems
Management
Software troubleshooting
Weekends as needed
Detailing
Customer service
Mid-level
Remote
Evenings as needed
Master’s degree
Contract
1 year
1099 contract
Communication skills
Active Directory